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Return of goods

Return/Refund Policy

We guarantee your satisfaction!

If you are not satisfied or completely happy with your purchase, you can return your order(or a special item) to us for a full refund, without any extra fees ( only for EU Countries ). You just have to let us know, in writing, that you wish to return it, within 10 working days from the day you received the parcel. Products must be in the condition you received them. The return must be shipped back using Standard Post Registered with signature. Once your return is received, the refund will be applied within 30 days excluding the shipping cost.

If the products you’ve returned are opened, incomplete or damaged, Trout Line can offer just a partly refund or deny the refund.

You can choose to change the product with something else. In this case please contact us on email: